Overlaying social information: The effects on users' search and information-selection behavior

Previous research investigated how to leverage the new type of social data available on the web, e.g., tags, ratings and reviews, in recommending and personalizing information. However, previous works mainly focused on predicting ratings using collaborative filtering or quantifying personalized ranking quality in simulations. As a consequence, the effect of social information in user’s information search and information-selection behavior remains elusive. The objective of our research is to investigate the effects of social information on users’ interactive search and information-selection behavior. We present a computational method and a system implementation combining different graph overlays: social, personal and search-time user input that are visualized for the user to support interactive information search. We report on a controlled laboratory experiment, in which 24 users performed search tasks using three system variants with different graphs as overlays composed from the largest publicly available social content and review data from Yelp: personal preferences, tags combined with personal preferences, and tags and social ratings combined with personal preferences. Data comprising search logs, questionnaires, simulations, and eye-tracking recordings show that: 1) the search effectiveness is improved by using and visualizing the social rating information and the personal preference information as compared to content-based ranking. 2) The need to consult external information before selecting information is reduced by the presentation of the effects of different overlays on the search results. Search effectiveness improvements can be attributed to the use of social rating and personal preference overlays, which was also confirmed in a followup simulation study. With the proposed method we demonstrate that social information can be incorporated to the interactive search process by overlaying graphs representing different information sources. We show that the combination of social rating information and personal preference information improves search effectiveness and reduce the need to consult external information. Our method and findings can inform the design of interactive search systems that leverage the information available on the social web. © 2017 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license. ( http://creativecommons.org/licenses/by-nc-nd/4.0/ ) ∗ Corresponding author. E-mail address: [email protected] (V. Orso). http://dx.doi.org/10.1016/j.ipm.2017.06.001 0306-4573/© 2017 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC-ND license. ( http://creativecommons.org/licenses/by-nc-nd/4.0/ ) 1270 V. Orso et al. / Information Processing and Management 53 (2017) 1269–1286